Resources and methods to help you deliver exceptional user experiences
Competitor analysis comparison list
A list of areas to compare when conducting competitor analysis from a product perspective.
Accessibility audits
Type
Descriptive
What
Evaluate digital products to ensure compliance with accessibility standards and guidelines.
Why
Identify and address potential barriers, making products inclusive for users with disabilities.
Task specific persona template
A persona template focused on capturing user tasks and responsibilities.
Card sorting
Type
Evaluative, Informative
What
Participants organise content into groups, helping to understand their mental models.
Why
Improve information architecture and enhance the findability of content within a system.
User interview introduction script
An introduction script to help lay the groundwork for a successful and enjoyable interview.
Cognitive walkthrough
Type
Evaluative
What
Simulate a user’s thought process to evaluate the usability of a product.
Why
Identify potential usability issues and improve the user interface.
User interview warm-up questions
A list of questions designed to help put participants at ease and gather valuable insight.
Heuristic evaluation
Type
Evaluative
What
Evaluate the interface against established usability principles.
Why
Identify usability issues based on recognised principles, guiding improvements in design.
Emotions table by category
A categorised table of emotions to help align design choices with users' emotional needs.