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Resources, methods and books to help you deliver exceptional user experiences

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Analysis

Competitor analysis comparison list

A list of areas to compare when conducting competitor analysis from a product perspective.

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Method

Accessibility audits

Type

Descriptive

What

Evaluate digital products to ensure compliance with accessibility standards and guidelines.

Why

Identify and address potential barriers, making products inclusive for users with disabilities.

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Personas

Task specific persona template

A persona template focused on capturing user tasks and responsibilities.

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Method

Card sorting

Type

Evaluative, Informative

What

Participants organise content into groups, helping to understand their mental models.

Why

Improve information architecture and enhance the findability of content within a system.

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Interviews

User interview introduction script

An introduction script to help lay the groundwork for a successful and enjoyable interview.

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Method

Cognitive walkthrough

Type

Evaluative

What

Simulate a user’s thought process to evaluate the usability of a product.

Why

Identify potential usability issues and improve the user interface.

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Interviews

User interview warm-up questions

A list of questions designed to help put participants at ease and gather valuable insight.

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Method

Heuristic evaluation

Type

Evaluative

What

Evaluate the interface against established usability principles.

Why

Identify usability issues based on recognised principles, guiding improvements in design.

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Misc

Emotions table by category

A categorised table of emotions to help align design choices with users' emotional needs.

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@userpsych