Resources, methods and books to help you deliver exceptional user experiences
A message to my fellow designers.
The path of a designer is filled with a unique blend of exhilaration and uncertainty. In our world of design, we're constantly walking a tightrope between trusting our intuition and questioning if we're “good enough.” We know the struggle of those days when imposter syndrome creeps in, when we wonder if our skills will meet the needs of those who rely on us.
Yet, in the face of self-doubt, we press forward. We embrace the process because we know that design has a profound ripple effect—one that extends far beyond screens and devices. We may not always see it directly, but our work shapes experiences, eases frustrations, and brings joy to those who use the products we pour our hearts into.
Every decision, pixel, and interaction we create has the potential to impact someone's day, perhaps even their life, in ways we might never realise. And that's what keeps us going—the knowledge that, through our craft, we are making a difference, helping others navigate their world with ease and delight.
Here's to the ups, the downs, and the joy of creating something meaningful together.
Inclusive design checklist
A checklist for making digital content that everyone can see, use, and understand.
Accessibility audits
Type
Descriptive
What
Evaluate digital products to ensure compliance with accessibility standards and guidelines.
Why
Identify and address potential barriers, making products inclusive for users with disabilities.
Competitor analysis comparison list
A list of areas to compare when conducting competitor analysis from a product perspective.
Card sorting
Type
Evaluative, Informative
What
Participants organise content into groups, helping to understand their mental models.
Why
Improve information architecture and enhance the findability of content within a system.
Task specific persona template
A persona template focused on capturing user tasks and responsibilities.
Cognitive walkthrough
Type
Evaluative
What
Simulate a user’s thought process to evaluate the usability of a product.
Why
Identify potential usability issues and improve the user interface.
User interview introduction script
An introduction script to help lay the groundwork for a successful and enjoyable interview.
Heuristic evaluation
Type
Evaluative
What
Evaluate the interface against established usability principles.
Why
Identify usability issues based on recognised principles, guiding improvements in design.
User interview warm-up questions
A list of questions designed to help put participants at ease and gather valuable insight.